comel33 Privacy Policy

1. Scope and Acceptance of This Policy

This Privacy Policy is a legally binding document between you ("User", "Player") and comel33 ("we", "platform"). By registering an account, accessing or using comel33's services in any capacity, you agree and acknowledge that you have read, understood and accepted the terms set out in this Privacy Policy.

This Policy applies to all information we collect through the comel33 website, mobile applications, email communications, customer support live chat, and any other channels of interaction between you and our platform.

2. Information We Collect

2.1 Account Registration Information

When you register a comel33 account, we collect the following information:

• Full name as shown on your identity card (MyKad)
• MyKad or passport number for identity verification purposes
• Date of birth (accounts may only be opened by individuals aged 21 and above)
• An active and valid email address
• A mobile phone number registered in Malaysia
• An encrypted password for account security

2.2 Financial and Payment Information

To process deposits and withdrawals, we collect information related to the payment methods you use, including Touch 'n Go eWallet, DuitNow, FPX online banking, ShopeePay and cryptocurrency (USDT, BTC, ETH). Account numbers or digital wallet details are not stored in full in our systems.

2.3 Platform Activity Information

Our platform automatically records technical data including IP address, device type, operating system, browser used, login records, betting and transaction records, and session duration. This data is used solely for security purposes, fraud prevention and service improvement.

2.4 Cookies and Tracking Technologies

comel33 uses first-party cookies to maintain your login session, save language preferences, and improve your website navigation experience. You can manage cookie settings through your browser, though this may affect certain functions of our website.

3. Purpose of Using Information

comel33 uses the personal information collected solely for the following purposes:

• Account Management: Creating, verifying and maintaining your player account securely.
• Transaction Processing: Processing deposits (minimum RM50) and withdrawals (minimum RM100) accurately and efficiently within 15 minutes to 2 hours.
• Legal Compliance: Meeting KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements in line with our international licensing.
• Platform Security: Detecting and preventing fraud, multiple account use, and other suspicious activity that could compromise the integrity of the platform.
• Customer Support: Providing effective technical assistance and customer service via live chat and email.
• Service Communications: Sending notifications related to your account, security, bonuses and relevant service updates.
• Product Improvement: Analysing aggregated usage patterns to improve the overall user experience.

4. Disclosure of Information to Third Parties

comel33 respects the confidentiality of your data. We do not sell or rent your personal information to any third party. However, there are limited situations where necessary data sharing may occur:

4.1 Contracted Service Providers

We work with certain technical service providers — such as payment processors, server infrastructure providers and game software developers — who need to access certain data to carry out their functions. All such providers are bound by strict confidentiality agreements.

4.2 Legal Requirements

comel33 may disclose information when required by a court order, direction from a regulatory authority, or other valid legal requirement under the relevant jurisdiction.

4.3 Prevention of Financial Crime

In cases suspected to involve money laundering, fraud or other illegal activity, comel33 reserves the right to submit relevant information to the responsible authorities.

5. Data Storage and Security

Your personal data is stored on servers protected with high-level encryption. comel33 implements multiple layers of technical and operational security controls to prevent unauthorised access, modification, disclosure or destruction of data.

Data retention periods are determined based on operational requirements, legal obligations and the interests of resolving any disputes that may arise. Data that is no longer needed will be securely deleted or anonymised in accordance with established procedures.

6. Cross-Border Data Transfers

Because comel33 operates under international licensing, some of your data may be stored or processed on servers located outside Malaysia. In such situations, we ensure that these data transfers are carried out with protections equivalent to or exceeding the standards applicable in Malaysia.

All cross-border data transfers are conducted in compliance with the data protection requirements applicable under our licensing framework, and your information is at all times subject to a high level of protection.

7. Children and Age Restrictions

comel33's services are restricted to individuals aged 21 and above only. We do not knowingly collect or process personal information from individuals below that age limit.

If we find that information has been collected from someone under the age of 21, the relevant account will be suspended immediately and all data will be deleted. Parents or guardians who become aware of such misuse may contact our support team via live chat or email.

8. Updates to the Privacy Policy

comel33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operational practices, legal requirements or technological developments. Any significant amendments will be communicated to you via email or an in-account notification before they take effect.

The "Updated" date displayed at the top of this page indicates when this Privacy Policy was last reviewed. Continued use of comel33's services after any update is considered acceptance of the amended terms.